ECPI University

  • Customer Support Specialist

    Posted Date 2 years ago(12/1/2017 9:54 AM)
    Requisition ID
    # of Openings
    Employment Status
    Full Time
    Job Family
    Virginia Beach
    United States
  • Overview

    Infotec is a recognized leader in providing world-class IT and Leadership training to the commercial, defense contractor, and military industries. Committed to providing Instructor-led, e-learning, mobile labs, classroom rentals, certification testing and technical fulfillment; Infotec's offerings include Microsoft, CISCO, wireless, Fiber Optics, CompTIA, Oracle, Security, Leadership classes and more.

    Position Summary:
    The Customer Support Specialist is responsible for superior first point of contact service and first impressions. The Contact Support Specialist will coordinate testing of clients and students.


    • Answer and direct all phone calls for both Virginia Beach and Newport News office.
    • Open all testing stations and run any reports or updates as needed.
    • Assist students to classrooms or to our testing facility.
    • Take payments and direct them to our billing analyst to be charged.
    • Update Tracking Central daily to provide each day’s testing activity.
    • Handle correspondence with students and customers regarding various information via copies, printing, scanning, faxing and post mail.
    • Conduct PearsonVue registrations and testing for students and walk-ins.
    • Conduct Prometric registrations and testing for students and walk-ins.
    • Create certificates for all classes held on and off-site.
    • Provide office coverage as needed at other location.
    • Maintain knowledge of new exams, testing updates, price changes in exams.
    • Clean testing room and front desk area.
    • File candidate testing forms.
    • Greet everyone with a smile and helpful advice/assistance
    • All other duties as assigned.



    • Associate’s degree preferred.
    • Previous test administration a plus!
    • Experience managing multi-tasking workflows at rapid pace.
    • Strong organizational skills.
    • Pleasant and efficient telephone mannerism.


    • Ability to use Training Partner program, Word, Excel, and Microsoft Outlook.
    • Effective verbal and written communication skills.
    • Demonstrate the ability to work effectively both independently as well as part of a team.

    What does Infotec have to offer?

    • Professional work environment
    • Talented and committed co-workers
    • Competitive compensation & benefits plan

    Equal Opportunity Employer/M/F/Disability/Vet.


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